FAQs

How many users can I reach through GCash ads?

Is it possible to target audiences based on location?

What targeting parameters can we work with?

What are the formats available for ad placements?

Would you be able to run video ads?

Is there a minimum investment required to avail Ad Solutions?

Are these available for MSMEs?

How do I pay for ad placements?

Who do I get in touch with if I want to place ads on GCash?

What are GCash vouchers?

What types of GCash vouchers can I give away?

How can I share vouchers with my customers?

Where can I use GCash vouchers?

Until when can the vouchers be used?

Partners are able to set the duration of the campaign and all unused vouchers will expire once the campaign ends.

Where can my customers find their vouchers?

GCash vouchers can be found in the Voucher Pocket within the GCash app. Once the GCash app is launched, you may click on “Profile” on the navigation bar at the bottom of the screen and click on Voucher Pocket to see all active, used, and expired vouchers.

Is there a minimum investment required to avail Promo Solutions?

Promo Solutions campaigns require a minimum of P100,000 to avail.

How much is the service fee for GCash voucher campaigns?

The service fee for GCash voucher campaigns ranges from 6.5%-10% depending on the campaign budget.

Who do I get in touch with if I want to run a voucher campaign?

To start rewarding your customers, you may reach the Partner Marketing team by filling out this form.

What is the difference between the Identity Solutions products?

How many fully verified customers does GCash have?

Will we be able to get the KYC details from different network providers?

On KYC reliance, who owns the data once it is handed over to the partner?

What is the eKYC process?

What will be the experience of unverified users using the Customer API?

Can Customer API also be implemented on websites and not just apps?

Is the Customer API within the GCash app or is it in the Partner’s app?

Who do I get in touch with if I want to implement Customer API on my platform?

What is meant by the backtesting process?

Backtesting is the process undergone for the Client to understand how to use GScore.

How many customers can you backtest?

This is dependent on the size of your portfolio. However, a sizable amount of the target is needed to be able to backtest.

Who do I get in touch with if I want to avail of GScore API?

To help in screening applicants, you may reach the Partner Marketing team by filling out this form.

How can we help you?