GCash takes your privacy very seriously. We work hard to protect your personal information. We do this in a way that follows international standards and the laws of the Philippines.
This privacy notice tells you how we handle your personal information. Our goal is to be clear about what we do and why we do it. We always try to do things in the right way. Here, we explain how we collect, use, share, keep, delete, and protect your information. We'll also explain how you can control what happens to your information.
GCash is a digital wallet that makes your financial and lifestyle tasks easy. Thanks to our partners, you can pay bills, send money, borrow cash, donate, plant trees, shop online, and buy things using your GCash App.
You can learn more about what you can do with your GCash App on our website.
If you decide to open a GCash account, we will collect, process, and share various types of information. Don’t worry, we will only keep and use them for as long as needed to satisfy the purposes they were collected or to meet legal requirements.
We collect your personal information in several ways:
We partner with different government agencies and private businesses to provide a wide range of financial and lifestyle services. Sometimes, we need to securely share your personal information with them to give you the services you asked for:
We make sure to destroy your personal information securely so it can't be retrieved or used. We do this by following security measures that are standard in our industry. Once laws or regulations no longer allow us to keep your personal information, we start to delete them.
For physical records, we destroy them by shredding. For information stored on electronic media like tapes and hard drives, we completely erase them using secure wipe solutions so they can’t be read. This makes the information unreadable and unusable without authorization.
To keep you updated with our latest offers and features, we use some of your information for advertising. Here's how we do it:
Your trust and privacy are important to us. Hence, we aim to be transparent about how and when we share your information, all while ensuring its safety and security.
There can be risks when you create an e-wallet, like someone taking control of your account (account takeover), someone pretending to be a family member to trick you into giving away personal information (social engineering), or even someone getting into your cellphone without your permission (hacking). We want to keep your details safe so they won't be used the wrong way, get lost, or be accessed by someone you didn't allow. That's why we've added security measures to help protect against these dangers. These security measures include:
We regularly check how information moves into and out of our computer systems to make sure it’s protected. We enforce organizational, physical, and technical security measures aligned with recognized industry standards.
If we give your personal information to another company to help us with our services, we make them sign a special agreement. This agreement makes sure they follow the same rules we do to keep your information safe.
Additionally, we advise you to stay vigilant and always protect your credentials. Inform us immediately if you suspect your credentials have been compromised. Never share your MPIN or OTP. For more information on protecting your GCash Account, visit our Help Center.
We may make decisions about you using computer systems without human involvement, a process known as automated decision-making. We do this to get a better understanding of you as a customer. By examining your past transactions, repayments, and account balances, we can understand your financial habits, trustworthiness, and behaviors. This process also helps us anticipate your future needs, such as when you might require additional credit. For instance, we might assess your eligibility to avail of our partners’ financial products based on your GScore. To learn more about GScore, please refer to the GScore FAQs.
You have several rights under the law:
For more information about your privacy rights, you can visit the National Privacy Commission’s website to look at resources about the Rights of Data Subjects.
We'll handle all your requests to access, correct, or move your personal information unless there are legal reasons we can't. You can ask for a copy of any personal information we have about you. If you find a mistake, you can ask us to correct it.
We value your thoughts, feedback, and requests. If you need to talk to us, you can email us at email@example.com (Data Protection Officer) or call us at 2882 (Customer Care).
We periodically update this notice to provide you with the most recent information on how we protect your personal information. Our goal is to keep up with the latest rules about data privacy and advancements in security technologies. We recommend that you visit this page often to stay informed of any updates we make.
Last updated: 15 August 2023